Returns & Refunds

SLD Ecommerce LLC

Last Updated: September 17, 2026

At Bloom & Bond, your satisfaction is our top priority. This policy explains our money-back guarantee, returns, exchanges, and refunds. It should be read together with our Terms of Sale; if there is any conflict, the Terms of Sale control, and nothing in this policy limits any rights you have under applicable law that cannot be waived.

1. 90-Day Money-Back Guarantee (First-Time Purchases)

We offer a risk-free 90-day money-back guarantee on first-time purchases. If you are not satisfied with your first purchase of any Bloom & Bond product, simply contact us at care@thebloomandbond.com within 90 days of delivery, and we will refund the purchase price of the product, subject to the notes below. No return required in most cases.

Important Notes

• Applies only to first-time purchases of a product.
• Limited to one refund per product type, per customer.
• Shipping, handling, and any optional Shipping Protection fee are non-refundable.
• If you choose to exchange your product, the money-back guarantee no longer applies.
• Purchases must be made directly from trybloomandbond.com; products bought from third-party sellers or marketplaces (such as Amazon or eBay) are not covered.
• The guarantee covers the initial purchase only. For subscription orders, subsequent recurring shipments are not eligible for a refund under the 90-day guarantee.

The first shipment of a subscription counts as a first-time purchase and is covered by this guarantee. Later recurring shipments are not (see Section 2). We may require a return before refunding where we reasonably suspect abuse, repeated refund activity, or misuse of the guarantee.

2. Refunds for Subscription (Autoship) and Repeat Orders

Recurring subscription (autoship) shipments after your first order, and repeat orders beyond your first purchase of a product, are not eligible for the 90-day money-back guarantee. They may be eligible for a refund only under the following conditions:

• The refund is requested within 30 days of the delivery date.
• Unopened items only.
• A return authorization is obtained from us first (see Section 7).
• Return shipping is the responsibility of the customer.
• Shipping costs are non-refundable.

Refunds are processed after we receive and inspect the returned product. You can cancel a subscription at any time through your account dashboard or by emailing care@thebloomandbond.com. Cancellation stops future renewals, but if a recurring charge has already been processed, the cancellation will apply to the next subscription period. Please see our Terms of Sale for additional subscription terms.

3. Cancellations and Orders in Transit

Plans change, and we will do our best to accommodate cancellations. If you need to cancel, contact us at care@thebloomandbond.com as soon as possible. We will make every effort to stop your order before it ships, but because our team works quickly to ensure timely delivery, we cannot guarantee a cancellation once an order has been processed in our system. We do not charge any cancellation or restocking fee for cancelling an order.

Orders that have already shipped cannot be cancelled, except where the order is delayed 7 or more days beyond the estimated delivery time, or where required by law. If you wish to cancel after dispatch, you may either accept delivery and follow our return process, or refuse delivery so the package is returned to us. For address changes on a shipped order, please contact the carrier directly; we are not responsible for address changes once an order has shipped.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at care@thebloomandbond.com within 7 days of delivery and include a photo or video of the issue. We will send a replacement at no cost or, at our discretion, issue a refund. Please do not discard the product until we ask you to, as we may need additional photos, video, or return of the product for quality control.

5. Exchanges

To exchange an item, please return the original item in accordance with this policy. Once the return is accepted, you may place a new order for the replacement item. Please note that choosing an exchange satisfies the 90-day money-back guarantee for that product (see Section 1).

6. Lost, Stolen, or Undelivered Packages

Lost in Transit

If tracking does not show delivery and your package appears lost in transit, contact us at care@thebloomandbond.com. After a reasonable investigation, we will arrange a reshipment or refund. We may ask for documentation, such as a statement of non-receipt.

Tracking Shows “Delivered”

If tracking shows delivery to the address you provided but you cannot locate the package, please check around your premises and with household members or neighbors, then contact the carrier with your tracking number. Packages confirmed delivered by the carrier to the correct address are not automatically eligible for a refund or free replacement, except where required by law.

Address Errors

We cannot issue a refund or free replacement if an order does not arrive because of an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we will contact you, and additional shipping fees may apply for reshipment.

7. Return Instructions (Authorization Required)

To initiate a return:

• Email us at care@thebloomandbond.com with your order number and reason for return.
• We will provide return instructions and, if applicable, a return shipping label.
• Items must be sent back to the address we provide. Products returned without prior authorization may not be accepted.

8. Shipping Costs

• Shipping, handling, and Shipping Protection fees are non-refundable.
• If a return is approved for a multi-unit first-time order, we may provide return instructions or a return shipping label for unopened items , at our discretion.
• For all other returns (including subscription and repeat orders), return shipping is the customer’s responsibility.

9. Policy Amendments

We reserve the right to update or amend this policy at any time. Changes take effect upon publication on our website and apply to orders placed after the change, consistent with our Terms of Sale. Changes do not retroactively reduce rights for orders already placed or for disputes already arising.

10. Acknowledgment of Policy

By placing an order with Bloom & Bond, you acknowledge and agree to the terms set out in this Returns & Refunds Policy and in our Terms of Sale.

11. How to Reach Us

For all return, refund, or order inquiries, please contact us:

SLD Ecommerce LLC (d/b/a Bloom & Bond)

Email: care@thebloomandbond.com

We aim to respond within 2 business days. In most cases we can resolve concerns quickly, so please reach out to us before initiating a payment dispute or chargeback.